E-Democracy, E-Governance and Public Sector Reform Revitised - Experience of the Main Themes of the PADOS Project in Finland and Estonia

Finland contributed to open governance in the Eastern Partnership countries, namely Armenia, Azerbaijan, Belarus, Georgia, Moldova and Ukraine by financing a training project for civil servants in 2015-2016. The experience of the main topics of the PADOS project in Finland and Estonia was published at the end of the project.

The PADOS project (Participatory Democracy, Open Governance and Efficient e-Government Services) was implemented through multilateral cooperation within the framework of the Eastern Partnership Initiative.


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  • Twinning Institutional Building Instrument

    Twinning is a form of direct technical co-operation between public administrations and mandated bodies of the EU Member States and government authorities of Ukraine that transfers know-how and best practices between public administrations of the EU Member States and their Ukrainian counterparts.
  • TAIEX Institutional Building Instrument

    TAIEX is the Technical Assistance and Information Exchange instrument of the European Commission, which is provided for the purpose of building institutional capacity, approximation and implementation of national legislation to the legislation of the European Union (acquis communautaire), as well as its further effective application.
  • General Information on NATO

    NATO (North Atlantic Treaty Organization) – is an international organization founded on April 4, 1949 in response to collective defense of Western Europe countries and North America according to the principles of Article 51 of the UN Charter.


The Common Assessment Framework (CAF) – is an easy-to-use, free tool to assist public-sector organisations across Europe in using quality management techniques to improve their performance. The CAF is a Total Quality Management (TQM) tool which is inspired by the major Total Quality models in general, and by the Excellence Model of the European Foundation for Quality Management (EFQM) in particular. It is especially designed for public-sector organisations, taking into account their characteristics. As of 2021, the quality management system, created in accordance with the requirements of the Common Assessment Framework (CAF), is effectively functioning in 4160 organizations from 59 countries of the world.

Functional survey

The analysis of the activity of the government authority is carried out by means of a functional survey. Functional survey is an analytical technique for assessing the effectiveness of executive authorities activities, which is a tool for analyzing the functions and assessing the effectiveness of the management activities of executive authorities and their structural subdivisions.

Gender equality in civil service

The National Agency of Ukraine on Civil Service (hereinafter - NAUCS) implements a number of measures to ensure equal rights and opportunities for women and men and to overcome all forms of discrimination based on gender. Subpoint 7 of paragraph 1 of Article 4 of the Law of Ukraine “On Civil Service” as of December 10, 2015 No. 889-VIII defines that one of the principles of civil service is to ensure equal access to civil service, that is, the prohibition of all forms and manifestations of discrimination, the absence of unreasonable restrictions or providing unjustified advantages to certain categories of citizens during entry and completion of civil service.

Civil competence in the civil service

The formation of civil competence is an urgent need of the present. Civil competence is understood as a person’s ability to exercise civil rights and duties actively, responsibly and effectively with the aim of developing a democratic civil society, as the quality of democracy is determined by the level of citizens’ competence.