On May 27, NAUCS hosted the conference “CAF as a Strategic Tool for Modern, Resilient, and Citizen-Oriented Public Administration”, organised by the National Agency of Ukraine on Civil Service jointly with the Center for Adaptation of the Civil Service to European Union Standards and the High School of Public Governance with the support of OECD/SIGMA, the GIZ Regional Fund for Public Administration Reform in the Eastern Partnership Countries and the Hanns Seidel Foundation in Ukraine.
The event brought together about 100 participants – representatives of the Secretariat of the Cabinet of Ministers of Ukraine, ministries, central executive authorities, government experts and international partners – to discuss the implementation of the CAF (Common Assessment Framework) as an important tool for quality management in the public sector.
The conference was built around a practical analysis of the implementation of CAF as a quality management system that helps government authorities not only increase efficiency but also meet the challenges of digitalisation, transparency and citizen-centricity.
Representatives of the Government and international organisations, including Oleksandr Yarema, State Secretary of the Cabinet of Ministers of Ukraine, Martins Krievins, Senior Advisor at OECD/SIGMA, Sandra Fuhr, GIZ Project Manager, Hrachik Yarmaloyan, Regional Project Manager “Re-engineering of Public Services in the Eastern Partnership”, GIZ, and others, also addressed the conference participants with welcoming remarks.
Participants had the opportunity to hear strategic presentations from experts from EIPA, OECD/SIGMA and the State Emergency Service of Ukraine on the relationship of CAF to ISO, internal audit and control implementation. Separate sessions were devoted to the OECD’s recommendations on citizen-centric services, as well as practical experience of CAF application – in particular, in the ACTIRIS (the Brussels Regional Employment Service) and the Austrian Federal Chancellery.
During the interactive roundtables, participants discussed the strategic potential of the CAF model for Ukrainian authorities: from opportunities for integration into reforms to scaling up CAF, strengthening political will and building leadership capacity in public administration.
