On May 30, the NAUCS held Module 3: “Principles on Service Delivery and Digitalisation” as part of the training course “Principles of Public Administration – what they foresee and how they are measured?”.
The third module was devoted to such topics as administrative service delivery, digital transformation of services, focus on user needs, and implementation of good governance principles in practice.
Nataliia Aliushyna, Head of the NAUCS, and Martins Krievins, Regional Manager of the SIGMA Programme, welcomed the participants.
Nataliia Aliushyna thanked the international partners for their long-term systematic support of the public administration reform. In her speech, the Head of the NAUCS also emphasized that digitalization is not a theory, but a daily work.
Nataliia Aliushyna spoke about key digital solutions that are already being implemented:
- Кnowledge Мanagement Portal that enables interaction between educational service providers and state bodies;
- electronic approval of professional development programmes;
- automated competitive selection of government contractors;
- HRMIS – a human resource management information system that already covers 88% of state bodies.
- Principle 19: Users are at the centre in design and delivery of administrative services.
- Principle 20: The public administration delivers streamlined and high-quality services.
- Principles 21 and 22: easy access to services, citizen-centered approach and use of data-driven digital solutions.
Each of the Principles was presented Nick Thijs, Senior Policy Advisor, Professional Team Lead for Service Delivery and Digitalisation. Participants had the opportunity not only to listen to the presentations, but also to join a vivid discussion on current challenges and opportunities for implementing reforms in Ukraine.
The training was conducted in English with Ukrainian translation, which ensured the participation of a wide range of specialists from various government institutions.
Two more training modules are ahead for the course participants, which will complement the comprehensive vision of good governance principles: Module 4 – “ Organisation, accountability and oversight ” (Principles 13-18) and Module 5 – “ Public Financial Management ” (Principles 23-32). The training will traditionally combine expert presentations, practical cases and discussions of key challenges facing the public administration system in Ukraine.
